
Arne De Keyser
Professor
Main contributions
Journal of Marketing Research, Journal of Service Research, International Journal of Research in Marketing, Journal of Business Research, and the Journal of Service Management.
Bio
Publications of Arne De Keyser
Wired for Work: Brain-Computer Interfaces’ Impact on Frontline Employees’ Well-Being
Journal of Service Management, Volume 36, February 2025, Pages 1 - 26
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
Journal of Service Research, Volume 28, February 2025, Pages 35 - 56
Just Walk Out Stores—The Future of Shopping? Examining Configurations of Reasons for and Against Consumer Adoption
Psychology and Marketing, December 2024
Is it as Bad as it Looks? Judgments of Quantitative Scores Depend on their Presentation Format.
Journal of Marketing Research, Volume 61, October 2024, Pages 937 - 954
The transformative potential of AI-enabled personalization across cultures
Journal of Services Marketing, Volume 38, June 2024, Pages 711 - 730
Derniers articles EDHEC Vox
How Ratings Systems Shape User Behavior in the Gig Economy
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Arne De Keyser , Professor
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Christophe Lembregts , RS Erasmus Univ.
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Jeroen Schepers , Eindhoven University of Technology
Transitioning to a Circular Economy: Adopting an Actor Engagement Lens
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Arne De Keyser , Professor
Navigating the Digital Landscape: The Power and Perils of Online Reviews
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Arne De Keyser , Professor
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Ivan Gordeliy , Assistant Professor
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Martin Wetzels , Professor