
Martin Wetzels
Professor
Main contributions
Journal of Retailing (2022), Journal of Service Research (2022), International Journal of Operations & Production Management (2021), Journal of Consumer Research (2014 ; 2017 ; 2019), Journal of Marketing (2013 ; 2018), MIS Quarterly (2009 ; 2014), Journal of Operations Management (2014), Long Range Planning (2012), Information & Management (2007)
Bio
Publications of Martin Wetzels
Meet Professor Martin Wetzels, a world-class scholar in Marketing
EDHEC VOX, January 2023
The Differential Effects of CSR and CSI on Consumer Willingness to Pay: Implications for Service Providers and Retailers
Journal of Service Management Research, Volume 6, November 2022, Pages 82 - 103
How Artificiality and Intelligence Affect Voice Assistant Evaluations
Journal of the Academy of Marketing Science, Volume 51, September 2022, Pages 843 - 866
How Communications by AI-Enabled Voice Assistants Impact the Customer Journey
Journal of Service Management, April 2022, Pages 1 - 20
Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact
Journal of Retailing, April 2022, Pages 1 - 23
Derniers articles EDHEC Vox
Martin Wetzels: “In Marketing research, analysis of images and video represents the next frontier for deeper insights”
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Martin Wetzels , Professor
Navigating the Digital Landscape: The Power and Perils of Online Reviews
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Arne De Keyser , Professor
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Ivan Gordeliy , Assistant Professor
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Martin Wetzels , Professor