Martin Wetzels

Professor

Main contributions

Journal of Retailing (2022), Journal of Service Research (2022), International Journal of Operations & Production Management (2021), Journal of Consumer Research (2014 ; 2017 ; 2019), Journal of Marketing (2013 ; 2018), MIS Quarterly (2009 ; 2014), Journal of Operations Management (2014), Long Range Planning (2012), Information & Management (2007)

Discipline: Marketing
Faculty: Marketing
Expertise:

Bio

Prof. Dr. Martin Wetzels’ research interests focus on a number of related areas: services marketing and management, marketing research and analytics, digital marketing (internet, mobile and social media), innovation management, AI and robotics, relationship management and supply chain management. His work has resulted in more than 110 articles in international journals, such as, MIS Quarterly, Journal of Marketing, Management Science, Journal of Operations Management, Journal of Consumer Research, Accounting, Organizations and Society, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Long Range Planning, Industrial Marketing Management, Journal of Product Innovation Management, Journal of Consumer Psychology, Journal of Management Studies, Journal of Advertising, Journal of Business Research, Psychology and Marketing, Marketing Letters, European Journal of Marketing, and International Journal of Research in Marketing. He has contributed more than 140 contributions to conference proceedings and presentations. His work has been cited over 32000 times and obtained an h-index of 63 (i10-index: 122) and g-index of 178 using Publish or Perish software version 8.6 based on Google Scholar to obtain the citation data. On the basis of these indices an hg-index of 105.05 can be calculated as a geometric mean of the h-index and g-index. Soutar et al. (2015) report that a full professor with an hg-index of 56 is in the top 1% on the basis of a Google Scholar benchmark for the top 500 universities in USA, Canada, UK, New Zealand and Australia. A recent article in PLOS Biology (Ioannidis et al. 2019, 2020, 2021, 2022) included him in the Top 2% of scientists worldwide according to Scopus citation impact for 2019, 2020, 2021 and 2022. The AD Scientific Index ranks him in the Top 2% scientists worldwide based on Google Scholar citations. Furthermore, research.com ranks him in Top 1000 Business & Management Scientists worldwide for the 2022 edition. In 2022 he was recognized by Clarivate as Highly Cited Researcher. He serves on the editorial review board of ten leading, international journals. Finally, he is currently serving as Area Editor, for the Journal of the Academy of Marketing Science, Associate Editor for the Journal of Product Innovation Management and as Co-Editor for the Journal of Service Research. Finally, he is the 2023 recipient of the AMA SERVSIG Christopher Lovelock Career Contributions Award.

Publications of Martin Wetzels

11.01.2023 - EDHEC publication

Meet Professor Martin Wetzels, a world-class scholar in Marketing

Martin Wetzels
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EDHEC VOX, January 2023


01.11.2022 - Article in a peer reviewed journal

The Differential Effects of CSR and CSI on Consumer Willingness to Pay: Implications for Service Providers and Retailers

Martin Wetzels, Benoit Sabine, Hartmann Julia, Sichtmann Christina
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Journal of Service Management Research, Volume 6, November 2022, Pages 82 - 103


01.09.2022 - Article in a peer reviewed journal

How Artificiality and Intelligence Affect Voice Assistant Evaluations

Martin Wetzels, Guha Abhijit, Bressgott Tmna, Grewal Dhruv, Mahr Dominik, Schweiger Elisa
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Journal of the Academy of Marketing Science, Volume 51, September 2022, Pages 843 - 866


03.04.2022 - Article in a peer reviewed journal

How Communications by AI-Enabled Voice Assistants Impact the Customer Journey

Martin Wetzels, Grewal Dhruv, Guha Abhijit, Schweiger Elisa, Ludwig Stephan
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Journal of Service Management, April 2022, Pages 1 - 20


11.03.2022 - Article in a peer reviewed journal

Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact

Martin Wetzels, Rahman Syed Mahmudur, Carlson Jamie, Gudergan Siegfried, Grewal Dhruv
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Journal of Retailing, April 2022, Pages 1 - 23